Frequently Asked Questions
Find answers to common questions about our gear and services
How do I know what size skis or snowboard I need?
Sizing depends on your height, weight, and ability level. Please refer to our comprehensive size guide or contact our experts for a personalized recommendation.
Do you offer professional binding mounting and adjustment?
Yes, we provide professional mounting and ASTM safety testing. If you purchase a ski and binding package, mounting is included at no extra cost.
Can I return gear that has been used on the mountain?
To maintain safety standards, we only accept returns on unused equipment in its original packaging with tags attached.
Do you provide tuning and waxing services?
Absolutely. We offer a range of tuning services from basic hot waxes to full stone grinds and edge sharpening at our physical workshop.
How should I store my gear during the off-season?
We recommend a storage wax to prevent base oxidation and storing your equipment in a cool, dry place away from direct sunlight.
Do you price match other retailers?
We strive to offer the best value. If you find an identical, in-stock item at an authorized US retailer for a lower price, please contact us for price matching.